311 is the City of Chicago's number for non-emergency city services. For an emergency, always call 911.
How to reach 311
- Phone: call 311 in Chicago. From outside the Chicago area, call 312-744-5000. TTY users can also use 311.
- App: the free CHI 311 app for iPhone and Android.
- Online: the CHI 311 website.
- In person: 2111 W. Lexington Street, Chicago, IL 60612.
What you can do
Through CHI 311 you can make a service request, add photos, put a pin on a map to show exactly where the problem is, and check a request's status and expected resolution time. The app also links to paying bills and fines, debt relief and rent assistance.
Tips
- Add a photo and a map pin: it helps the city crew find the exact spot.
- Keep your request number so you can check its status later.